FAQS:
SEATING
Each guest gets an individual bean bag seat and currently we are only offering seating configured in pairs or as a party of four.
WHERE ARE YOU LOCATED
The theatre is located on the patio adjoining the L.P. rooftop. Entry is via the E.P. & L.P. lobby at 603 N La Cienega Blvd, West Hollywood.
HOW DO I ACCESS THE THEATRE
Entry is via E.P. & L.P. at 603 N La Cienega Blvd, West Hollywood 90069. Take the elevator to level 3. upon entry to the rooftop the theatre is to the left. There will be ample signage and staff to assist.
WHERE DO I PARK
Valet is available in the building structure below the cinema and is operated by United and operates a cash only facility. Valet entry is at 621 N La Cienega Blvd, West Hollywood 90069. Street parking is also available. We do encourage traveling via a ride-sharing facility should you be thinking of having a drink.
IS THERE FOOD AVAILABLE
Yes indeed - movie SNACKS & BEVERAGES ARE AVAILABLE FOR PURCHASE. In addition to the dinner & movie option,
ARE THE SEATS ALLOCATED
All ultimate date night and dinner & movie tickets come with allocated seats so that you do not need to rush your meal to secure your place. All General Admission tickets operate on a first come first served basis.
Doors open at 7:30 pm to the cinema. Come enjoy the sunset.
CAN I ORDER AND CONSUME ALCOHOL DURING THE MOVIE
Absolutely. Drinks can be ordered before and during the movie. We also have some great wine bottle packages so you can recline, relax and not miss a moment of your movie!
OPENING TIMES/SCREENING TIMES
The Theatre doors will open from 7:30pm nightly with the film beginning at 8:30pm. if you purchased a dinner or date package, we recommend you reach out to our team at info@botanicalgroupusa.com to make your pre movie reservation in your designated dinner space.
HOW IS THE THEATRE SET UP? WHAT CAN I EXPECT
We have worked tirelessly with our wonderful sponsors to bring you a Rooftop Theatre experience like no other - under the summer stars looking out upon the iconic skyline of the Hollywood Hills. We have transformed the adjoining e.p. & L.P. Rooftop carpark into a premiere theatre experience with a state-of-the-art DTa Lite 16’ x 9’ screen and VIP plush bean-bag seating. To ensure you have the best sound, each guest will take in the experience with a set of wireless headphones so you don’t miss a single beat. In addition to pre-movie dining packages and in-movie bottle packages, the Melrose Rooftop Theatre will be serving all your cinema snacks! Follow us on Instagram and Facebook to stay updated!
You can choose to either print your tickets at home or download a barcode to your smartphone to be scanned at the entry of the Melrose Rooftop Theatre. Tickets will not be collected or scanned on the rooftop – please check in at the Lobby on the ground floor to get checked in.
melrose rooftop theatre is strictly a 21+ venue
Melrose Rooftop Theatre is accessible to all guests with disabilities.
Sorry, no pets permitted.
Smoking is not permitted. No candles or open flames allowed.
CAN I GET ACCESS TO e.p. & L.P. & HEARTBREAK SALOON AFTER THE MOVIE
you are more than welcome to stay on with us and discuss the film over a cocktail and late night snack as long as capacity permits. On weekends, we can often be at maximum occupancy at the conclusion of films but during the week we generally have availability on the rooftop.
REFUNDS
All ticket purchases are final. Should we need to cancel a screening due to unforeseen circumstances or dangerous weather conditions, we will be in touch regarding an alternate date for screening. Refunds will not be issued in any circumstances other than if we must cancel a screening and are unable to reschedule the event to an alternate time.
CAN I TRANSFER MY TICKETS
You are more than welcome to transfer your tickets to another friend or sell them. When transferring please forward an email outlining the new recipient to info@BOTANICALGROUPUSA.COM so we can update the session guest list.
WHAT HAPPENS IF IT RAINS
We wish we could control the weather… unfortunately we don’t!
We cannot offer a refund unless, we, the organizer cancel the event and in those circumstances cannot offer an alternate date for screening.
If there are dangerous weather conditions at the screening location we will certainly look at rescheduling the event.
In the event a screening is cancelled, you will receive an email (at the email address provided when purchasing your ticket) notifying you of the cancellation from Melrose Rooftop Theatre and accordingly, we will also advise you of the alternate date your screening and tickets have been rescheduled to. Any cancellations will also be notified on our Melrose Rooftop Theatre website programming page in addition to any such announcements across our social media platforms.
We will do our utmost best to keep you fully informed during any circumstances that require a cancellation/rescheduling of an event. Luckily the Melrose Rooftop Theatre operates in the middle of Californian summer, so dangerous rainy conditions are as rare as a unicorn this time of year!
WHAT HAPPENS IF I’M LATE, CAN I ENTER AFTER THE MOVIE HAS STARTED
Yes, you may still enter the movie if you’re late. However, just like any theatre, we kindly ask that you be mindful of other cinema guests when arriving late and moving in and out of your seats by keeping any disruption to a minimum.
TICKETS & SEATS
We utilize FLICKET for all ticket purchases to the Melrose Rooftop Theatre. Melrose Rooftop Theatre has individual bean bags set for all! You'll have access to a full bar with the ability to order additional food, beverages, & mOVIE SNACKS, all served directly to your seat!
WHAT ABOUT GROUP BOOKINGS
If you are interested in a private screening or need to seat a large party together email info@BOTANICALGROUPUSA.COM and we will respond to you directly. Please note, capacity is up to 100 guests for event bookings and any event will require the scheduled movie to be cancelled.
CAN I BUY TICKETS AT THE VENUE OR ARE TICKETS ONLY AVAILABLE VIA FLICKET
Dinner packages are available on FLICKET until 4pm on the day of the release or until sold out. General Admission tickets will be available until 7:30pm on the day or release or until sold out. If the feature still has availability we will be selling tickets via the rooftop Box Office until the start of the movie.
ARE CHILDREN ALLOWED
As alcohol is present, The L.P. Rooftop and Melrose Rooftop Theatre are both 21+ years venues. Unfortunately, children and those under the age of 21 are not permitted.
I CAN’T MAKE IT… CAN I GIVE MY TICKET TO MY FRIEND
No problem. You can send the ticket to your friend and they can bring it in and we’ll scan them in. We totally get it that sometimes sh#t happens!
I LOST MY PHYSICAL TICKET
That’s cool. Your name is also on the list at the venue - just bring your ID.
DO I NEED ID
We’re a 21+ venue as alcohol is present so we advise that you bring your ID. If we ask you for ID don’t sweat it, we wish we looked as young as you.
I DIDN’T RECEIVE A TICKET CONFIRMATION AFTER MY PURCHASE
Please contact INFO@BOTANICALGROUPUSA.COM.
BLANKETS
La nights can be brisk sometimes, we have blankets in venue for purchase. you are also welcome to bring your own blanket from home.
ARE THERE RESTROOMS
Yes, restrooms are available on site via the adjoining e.p. & L.P. Rooftop.
CAN I BRING ANY OF MY OWN FOOD OR ALCOHOL
Unfortunately not. All food and alcohol consumed at the Melrose Rooftop Theatre must be purchased on the premises.